Robots and How They Are Used in Leading Hotels
Robots are the future. And now they are one of the hottest hotel trends!
Robots in hotels
Hotels use robots and automation to enhance the customer experience. They also centralize the hotel staff’s workload. And with many hotels adapting and enforcing social distance rules, robots are more important and necessary than ever.
Apart from social distancing, robots in hotels have many other benefits. Robots have the ability to take off enormous workloads from the workload staff. This means staff can engage in more personal customer experiences. Robots fulfill many positions including Concierge, Butler, and Front Desk Staff. Robots in hotels can also serve as a 24/7 help service.
With automation advances, hotels and guests can explore the diverse uses of robots in hotels. Programmed to work in various scenarios, many robots in hotels have state-of-the-art voice and facial recognition software. And one of the best parts? Robots are available 24/7, so appropriate staffing and scheduling are not needed. But despite hotel trends, guests and workers alike are nervous about robots in hotels.
Some guests fear that excessive automation will jeopardize guests’ satisfaction by causing more technical problems than personalized solutions. Despite the robots’ technical complexity, guests find it impossible that robots can handle every hotel scenario. But hotels are concerned, too. They fear that the upkeep and cost of robots in hotels will be too much of a burden to bear.
In reality, robots in hotels serve many uses. Hotels can use an array of automated choices to serve their guests. Check them out!
Connie the Concierge at Hilton Hotels, Virginia
Named after Hilton Hotels’ founder, Connie is the result of a partnership between Hilton and IBM. Powered by IBM’s Watson Super Computer, Connie the Concierge provides a variety of useful information for guests.
Connie can help guests find attractions, restaurants, directions, and more.
One of Connie’s most unique features is their ability to personalize every guest interaction with facial recognition. You can have a chat with Connie the Concierge at Hilton’s McLean, Virginia branch.
The Staff at Henn-na Hotel- Nagasaki, Japan
With ample use of automation, the Henn-na Hotel is at the forefront of hotel trends. The Henn-na Hotel is the first robot-staffed hotel. Guests can interact with robots throughout their stay- from reception, to concierge, and even to in-room service!
Henn-na’s robots use some of the latest cutting-edge technology in facial and voice recognition. A guest favorite is a velociraptor who greets you at the Front Desk. Many other fun, automated surprises await you at the Henn-na hotel!
Dash-Crowne Plaza, San Jose/Silicon Valley
Experience the magic and wonder of automation at the Crowne Plaza in San Jose/Silicon Valley! Dash was one of the first robots in hotels and is an integral part of Crowne Plaza’s front desk staff.
You can find Dash delivering hotel amenities throughout the hotel. Dash even has its own Wi-Fi connection!
Yobot at Yotel Hotels, New York
Hotels enjoy the benefits of luggage-carrying robots. The robots at the Yotel Hotel in New York will automatically collect luggage and can accommodate up to 300 pieces of luggage a day.
Yobot’s primary purpose is to ease the hotel staff’s workload to provide premium, personalized guest service. Guests can also enjoy the limited in-person interactions with hotel staff.
Cleo and Leo at Hotel EMC2, Chicago
Hotel EMC2 is at the forefront of hotel trends. There you can find Cleo and Leo who will fulfill any guest desire. At three feet tall, Cleo and Leo can deliver various guest treats and necessities. You’ll even find them with nametags and coattails!
At the forefront of hotel trends
Robots in hotels provide a variety of amenities and services. Not only do they streamline tasks for hotel staff, but guests love them, too! For your next trip, experience the fun, excitement, and safety of robots in hotels.
